Monitoring - Starting April 2, 2025, UPS will replace the name SurePost® with Ground Saver® as its economy product. This change will appear in all shipping, billing, pricing systems, and labels.
For Ground Saver, the free Declared Value Coverage will be reduced from $100 to $20. To make up the difference, customers can purchase ParcelGuard on ShipStation starting at $0.99 per $100 of insured value.
Resolved -
This incident has been resolved.
Apr 23, 15:17 CDT
Identified -
ShipStation is currently experiencing an issue that causes empty fulfillments to appear on affected Shopify orders. The issue is currently being investigated.
Apr 22, 14:50 CDT
Resolved -
This incident has been resolved.
Apr 22, 08:26 CDT
Investigating -
ShipStation is aware of the technical issues impacting postage payment processing on ShipStation. We are closely monitoring an issue with the payment processor, and we will provide updates as they become available to us. Thank you for your patience!
Apr 21, 15:25 CDT
Resolved -
This incident has been resolved.
Apr 21, 13:36 CDT
Investigating -
ShipStation is aware of the technical issues impacting some DHL services. We are actively monitoring the status of these issues and will provide updates as they become available.